In this episode of the Fractional Edge podcast, Co-hosts Carol Fraser (CEO of C4 Talent) and Jason Huett (CEO of Fifth Degree Marketing) continue the discussion with Laurie Barlev, Fractional Customer Success expert. They discuss the importance of workforce planning and how it can give businesses a competitive edge. They emphasize the need to incorporate customer success into the overall strategy and plans, as well as the significance of external stakeholders, such as customers, in shaping workforce planning decisions.

[00:01:23] External stakeholders in workforce planning.
[00:06:29] Metrics for new clients.
[00:12:27] Customer value and experience.
[00:14:39] Customer success person's versatility.
[00:23:55] Collaboration opportunities and expertise.


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