How to make service design work with no money, time or support / Megan & Erik / Episode #15

Nov 3, 2016

Megan Miller and Erik Flowers, co-founders of practicalservicedesign.com, discuss the practicality of service design and its implementation in organizations with limited resources. They also talk about joining the open Slack channel, the connection between purpose and customer success, and the importance of taking charge of the total customer experience.

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