On this podcast, Brad Hairston talks with Girish Pai, Technology Portfolio Director at Ericsson, who talks about Ericsson's automation capability and the successful returns they have achieved with it. Telco is an extremely fast-moving industry, and emerging tech is making it go even faster. The need for agility and versatility to respond to changes in this sector is greater than ever, and intelligent automation is filling this role in a big way.

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Here’s what we talked with Girish about:

*Ericsson’s automation journey to date

*Ericsson's value realization methodology for automation initiatives

*The role of intelligent automation in growth and customer engagement strategies

*Keeping the business operations stakeholders engaged

*Where GenAI will likely have the biggest impact

*Advice for scaling

*Managing a heterogeneous automation platform

*What’s next for Ericsson’s automation program

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270. Thinking Big, Starting Small, and Scaling Quickly at Ericsson