10/10 GTM Why Your AI Strategy is Failing with Josh Solomon, VP Sales, at Ask-AI
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Apr 8, 2025 Josh Solomon, VP of Sales at Ask-AI, brings over a decade of leadership experience from Ada and BioConnect. He shares insights on how revenue leaders must embrace an AI-first approach and reshape their playbooks. The discussion highlights the evolving B2B landscape, where enhancing customer experience with AI is paramount. Solomon also addresses the pitfalls of rapid tech adoption and the importance of a grounded strategy. With AI tools optimizing sales processes, he emphasizes the need for hands-on experience to truly transform team productivity.
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Unexpected Start
- Josh Solomon's sales journey began unexpectedly at Future Shop, leading him to a startup.
- This startup's partnership with Facebook shaped his perspective on AI and its impact on future workforces.
CX is King
- Technological advantages are diminishing, making customer experience crucial for business success.
- SaaS companies struggle to deliver great CX due to fragmented teams and tools, creating internal tension and impacting customer wait times.
Escalation Frustrations
- Most companies use Slack channels for escalations, highlighting a flawed customer experience process.
- Customers are trained to wait while companies navigate internal processes, creating a disjointed and inefficient experience.