SPOS #943 – Stephen Shedletzky On Speak-Up Culture
Aug 4, 2024
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Stephen Shedletzky, a leader in fostering open communication in organizations, shares his insights on creating a speak-up culture. He recounts a pivotal moment from his first corporate job that ignited his mission. Shed emphasizes the importance of psychological safety, humility, and emotional intelligence in leadership. He discusses how companies can evolve their cultures to support meaningful dialogue, especially in diverse and remote environments. Shed's approach advocates for fulfillment over mere happiness, encouraging leaders to listen and prioritize employee voices.
Stephen Shedletzky emphasizes that a speak-up culture ensures psychological safety, allowing individuals to share their ideas without fear of repercussion.
Effective leadership hinges on humility and emotional intelligence, fundamentally shaping an organizational culture where open dialogue is valued.
Creating a transparent environment that recognizes and rewards ethical behavior is crucial to prevent a culture of silence and encourage whistleblowing.
Deep dives
Introducing Thinkers One and Accessible Thought Leadership
Thinkers One is a new platform designed to provide organizations with personalized thought leadership video experiences from renowned thinkers. The platform aims to make these thought leaders more accessible, featuring reasonably priced content that lasts at least 15 minutes. This initiative enables business leaders to integrate insights from experts such as authors and industry leaders into meetings or events, significantly enhancing the knowledge shared with teams. Users can book live appearances or request personalized presentations, offering an innovative approach to professional development and client engagement.
The Concept of Speak-Up Culture
Speak-up culture refers to an environment where individuals feel both safe and encouraged to share their thoughts, concerns, and feedback. It emphasizes the importance of creating a trustworthy environment in which speaking up is regarded as a valuable contribution rather than an act of rebellion. This concept diverges from traditional views that might discourage open dialogue due to fear of repercussions or microaggressions. Effective communication—encompassing respectful disagreement and constructive feedback—plays a pivotal role in cultivating such cultures within organizations.
Navigating the Challenges of Modern Communication
In today's polarized society, expressing oneself is fraught with challenges, including the fear of cancellation or backlash. The podcast emphasizes the need for a cultural shift toward 'calling in' rather than 'calling out,' fostering environments where constructive criticism prevails over public shaming. It highlights the necessity of trusted relationships to facilitate difficult conversations about insensitivity or misunderstandings, allowing for more authentic connections. Building a culture of humility and forgiveness, where feedback is seen as an opportunity for growth, is crucial in fostering open dialogue.
The Influence of Leadership on Organizational Culture
Organizational culture is significantly shaped by its leadership; the styles and values of leaders impact the work environment experienced by employees. The conversation reveals that while leadership can create a speak-up culture, it also has the power to foster environments where dissent is stifled. Examples from companies like Microsoft illustrate the transformative power of leaders who prioritize communication and collaboration over competition. Encouraging respectful debate and disagreement is essential to develop a healthy workplace atmosphere where diverse opinions are welcomed.
The Challenge of Whistleblowing and Ethical Dilemmas
Whistleblowing is presented as a critical but daunting aspect of speak-up culture, often resulting from environments that suppress internal feedback. Whistleblowers typically feel compelled to voice ethical concerns externally after having faced repeated dismissal of their issues within the organization. The discussion touches on the inherent risk of whistleblowing and the necessity for a shift in culture to ensure that employees feel secure enough to speak up without fear of retaliation. It emphasizes the importance of creating transparent systems that recognize and reward ethical behavior to prevent a culture of silence.
Welcome to episode #943 of Six Pixels of Separation - The ThinkersOne Podcast.
Here it is: Six Pixels of Separation - The ThinkersOne Podcast - Episode #943. My friend, Stephen Shedletzky (everyone calls him Shed) is on a mission to revolutionize how leaders listen and how organizations function. With a career dedicated to fostering environments where voices are heard and valued, Shed's journey began with a jarring experience at his first corporate job, where he witnessed the devastating effects of poor leadership and a lack of psychological safety firsthand. This formative experience ignited his passion for creating workplaces where people feel safe to speak up. In his book, Speak-Up Culture - When Leaders Truly Listen, People Step Up, Shed dives deep into the nuances of building a culture that encourages open communication. He emphasizes that a speak-up culture isn't about constantly voicing opinions but about ensuring it's safe and worthwhile for individuals to share their ideas, feedback, and concerns. During our conversation, Shed shares insights from his extensive experience working with leaders to develop these environments. He highlighted the critical role of humility, respect, and emotional intelligence in leadership, and how these values can transform an organization's culture. Shed’s work with Simon Sinek and his global team has equipped him with unique insights into leadership and culture. He has seen how leaders who genuinely listen and create spaces for dialogue can foster innovation, safety, and high performance. Speak-Up Culture is a practical guide for leaders at all levels, from senior executives to aspiring leaders. It offers strategies to create environments where people feel heard and valued, leading to better organizational outcomes. The book is a testament to Shed’s belief that great leadership involves more than just strategic thinking — it's about creating a culture where every team member feels empowered to contribute to the organization's success. In our conversation, we delved into the challenges of fostering a speak-up culture in today's climate, where fear and anxiety can stifle open communication. Shed shares his thoughts on the importance of feedback, the delicate balance between happiness and fulfillment, and the need for leaders to remain humble and open to feedback. We also touched on the evolving nature of workplaces, particularly with the rise of remote and hybrid work, and the importance of finding new ways to maintain connection and serendipity. By embracing the principles outlined in his book, leaders can transform their organizations and create a better version of humanity. Enjoy the conversation...
This week's music: David Usher 'St. Lawrence River'.
Takeaways
Creating a speak up culture is about making it safe and worth it for people to share their ideas, feedback, concerns, and mistakes.
A speak up culture is not about speaking up all the time, but about creating an environment where it is safe and encouraged to speak up.
In the current cultural climate, it is important to have more humility, forgiveness, and space for dialogue.
Cultures can change based on who is leading them, and it is important for leaders to create an environment where respectful disagreement and debate are encouraged.
The shift towards remote and hybrid work requires finding new ways to create moments of serendipity and connection.
Encouraging people to speak up and rewarding them for doing so are key actions in creating a speak up culture.
Whistleblowing is often a last resort when internal speak up attempts fail, and it requires courageous leadership.
The pursuit of fulfillment, rather than happiness, should be the goal in the workplace.
Visionary leaders may not always possess the qualities of effective leadership, such as compassion, empathy, and accountability.
Humility is a crucial attribute for leaders, as it allows them to acknowledge their strengths and limitations and be open to feedback.
Chapters:
00:00 - Introduction and Background.
03:12 - The Nuances of a Speak Up Culture.
06:08 - The Impact of the Current Cultural Climate on Speaking Up.
10:39 - Shifting the Paradigm of Leadership and Business.
29:58 - Navigating the Challenges of Remote and Hybrid Work.
31:50 - Creating a Speak Up Culture.
36:27 - Whistleblowing: A Last Resort.
40:33 - From Happiness to Fulfillment.
52:31 - Visionary Leaders.
56:22 - The Importance of Humility.
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