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The Game with Alex Hormozi
Brutally Honest Business Advice about People Management | Ep 751
Aug 19, 2024
Explore the essential roles of customer acquisition, delivery, and operations in business management. Learn how to identify and hire top talent to ensure your team's success. Delve into effective people management strategies, including the importance of high hiring standards. Discover factors that can hinder team performance and why investing in employees' skills is crucial for motivation and growth. Get ready to navigate tough conversations and build a winning team!
13:53
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Quick takeaways
- Every business requires a triad of leaders—acquisition, delivery, and operations—to enhance customer experience and reduce risks.
- Effective hiring focuses on candidates' potential to elevate team performance through their expertise, rather than merely filling vacant roles.
Deep dives
The Three Crucial Business Functions
Every business relies on three essential functions: customer acquisition, delivery, and internal operations. The leader responsible for customer acquisition focuses on attracting and retaining customers, while the delivery leader ensures that customers receive exactly what was promised. The internal operations leader manages day-to-day activities, such as IT and HR, which support the other two functions. Collectively, these roles are fundamental for increasing enterprise value by securing more customers, enhancing their worth, and reducing business risks.
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