The Influencer's Edge Podcast with Speaker Paul Ross Building Your Legacy One Customer at a Time, With Dr. Kimberly Harms
Aug 27, 2024
37:26
In this episode, Dr. Kimberly Harms explores the profound impact of nurturing genuine relationships with customers and transforming each interaction into an enduring legacy.
She delves into the importance of understanding the emotional needs of those you interact with, particularly during times of grief and conflict.
Dr. Harms shares insights on how to create a lasting, positive influence that resonates far beyond the transactional, leaving a meaningful imprint on both personal and professional lives.
Tune in to hear Dr. Harm’s answers to questions such as:
- What steps can we take to build lasting relationships with our customers/clients/patients?
- How do we build legacy through conflict?
- How do we build legacy through grief?
- How do we channel grief into a catalyst for personal growth, self-discovery, and renewed purpose?
- What did you learn about managing a crisis during your 21 years as a National Spokesperson?
- As we build our business legacy, what steps do we need to take to build our personal/family legacy especially when it comes to passing along emotional health to our survivors?
- And much, much more!
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