Welcome to the "BEST OF" episodes of the CX Goalkeeper Podcast. In this replay, we're thrilled to have Alex Mead, a trailblazer in the CX field, share his invaluable insights. Get ready to uncover the essence of genuine customer service and leadership in CX.

About This Episode: Alex Mead, a renowned CX expert, brings his profound expertise and unique perspectives to our podcast. This episode is a deep dive into the critical aspects of customer experience, focusing on the power of authenticity and human connections in customer service. Alex’s experiences and strategies are not just insightful; they are transformative.

Why You Can't Miss This Episode:

• Discover the Human Element in CX: Learn from Alex’s approach to fostering authentic, empathetic interactions in customer service.
• Leadership Insights: Gain insights into how effective leadership can significantly impact customer experience.
• Future Trends in CX: Explore with Alex the evolving landscape of customer service and how to stay ahead.

Featured Topics:

• The importance of humanizing customer service.
• Balancing corporate goals with authentic customer engagement.
• Embracing change and innovation in CX.

Connect with Alex Mead:

• LinkedIn: https://www.linkedin.com/in/alexmead/

Chapters:

00:00 Introduction

00:43 Welcoming Alex Mead

00:54 Kickoff Discussion

01:21 Values Driving Alex's Life

04:18 The Reality of Service Quality

07:22 Human Impact in Customer Service

09:55 Philips TV Experience

11:26 Survey Fatigue in Feedback

13:06 Requesting Manager or CEO Intervention

15:56 Future Discussions in CX

17:33 Contacting Alex Mead

18:23 Alex's Golden Nugget on CX

19:37 Conclusion & Thanks

Listen, Learn, and Engage: Tune into this episode for a transformative experience in customer experience wisdom. Don't forget to follow, like, and share to stay updated with more episodes like this.

Follow Us: Stay connected with the CX Goalkeeper Podcast on your favorite platforms for more episodes that empower you with the latest in CX knowledge and trends.

Podcast Page: https://www.cxgoalkeeper.com/Podcast

CX Goalkeeper Podcast (audio)

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Spotify: https://bit.ly/3GhCGXeCXGK