a16z Podcast RIP to RPA: How AI Makes Operations Work
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Jan 22, 2025 
In this discussion, Kimberly Tan, a partner at a16z with a focus on AI and automation, delves into the exciting transition from Robotic Process Automation (RPA) to AI-powered agents. She explores how intelligent automation can tackle messy workflows that traditional systems can't manage, offering real-world examples from sectors like healthcare. Kimberly highlights the potential to reshape legacy markets and emphasizes the need for startups to innovate in this rapidly evolving landscape.
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RPA Limitations
- Traditional RPA struggles with unpredictable workflows and edge cases.
- AI-powered automation offers a more robust and adaptable solution.
Tenor Automates Referrals
- Tenor automates healthcare referral management, replacing manual paperwork and faxes.
- This eliminates administrative burdens and streamlines patient care.
Focus on Specific Workflows
- Focus on automating one specific, repeatable workflow within an industry.
- This allows for better integration and context understanding.