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RIP to RPA: How AI Makes Operations Work

a16z Podcast

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Evolving Beyond RPA: Embracing Intelligent Automation

This chapter examines the limitations of Robotic Process Automation (RPA) in organizations, particularly in managing complex and unstructured tasks. It emphasizes the potential of AI and intelligent automation to transform manual processes, using examples like healthcare referral management, and suggests a more efficient future for back office operations.

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