Episode 7: Disruption's impact on KM and Tacit Knowledge, with Rooven Pakkiri (KM Institute)
Nov 4, 2024
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Rooven Pakkiri, a seasoned Social Business Consultant and Digital Evangelist at KM Institute, dives into the evolving landscape of knowledge management. He discusses how digital transformation is reshaping traditional business practices and stresses the necessity of fostering a culture of knowledge sharing. Rooven advocates for prioritization in leadership to navigate change and highlights the need for bridging generational gaps in communication through modern collaborative methods. Ultimately, he envisions a future workplace that embraces human connections, even in a remote world.
The podcast emphasizes the necessity for organizations to transition from document-based knowledge management to collaborative, real-time sharing of tacit knowledge to drive innovation.
It highlights the urgent need for businesses to adapt their knowledge management strategies in response to disruptive technologies and generational shifts in workforce expectations.
Deep dives
Transitioning from Law to Knowledge Management
The guest in the episode shares a personal journey that transitions from a career in law to a focus on knowledge management. Initially motivated by family expectations, they completed a law degree but soon found that it was not their passion. A pivotal moment came when they attended a course on the internet, which opened their eyes to the revolutionary potential of technology in business. This experience ignited a desire to merge their corporate banking skills with the emerging digital landscape, leading them to identify gaps in knowledge sharing within structured organizations.
The Evolution of Knowledge Management
The discussion highlights the transformation of knowledge management practices from document-based approaches to those that embrace real-time collaboration and social media. The speaker emphasizes the need for organizations to capture tacit knowledge—that is, insights gained from personal experiences—that often goes unrecorded. With the introduction of new technologies, organizations have the opportunity to implement platforms that facilitate the sharing of valuable employee experiences, ultimately improving efficiency and innovation. By leveraging tools like IBM Connections, organizations can bridge the gap between frontline employees and leadership, ensuring that crucial insights inform strategic decisions.
The Urgency of Modern Knowledge Management
The guest asserts that modern knowledge management is critical for organizations to survive in a rapidly changing environment. As exemplified by the shifts in the automotive industry due to the rise of ridesharing services and autonomous vehicles, businesses must adapt quickly to remain relevant. This urgency is compounded by generational shifts in employee perspectives, where younger employees favor collaborative, agile workspaces over traditional hierarchies. The conversation suggests that leaders need to invest in creating a culture of empowerment and innovation, encouraging the sharing of tacit knowledge and allowing for agile experimentation to navigate future uncertainties.
Rooven Pakkiri is a seasoned Social Business Consultant
and Digital Evangelist at KM Institute in the UK. With a rich background from the dot-com era, Rooven specializes in the intersection of society, technology,
and business. He is a prominent instructor for the Certified Knowledge Manager (CKM) program, guiding professionals worldwide.
Rooven is also a sought-after speaker, having presented at various conferences, including the “KM, Information and Data; State of the Art Convergence” event in
London. His insights into knowledge management and
digital transformation make him a valuable asset to the KM community.
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