Mastering client connections: Nyree Ewings on the art of personalised service, building buyer engagement and establishing a referral empire.

Nyree Ewing’s real estate ethos is remarkably simple but highly effective – building a referral empire starts with a single well-served client.

In an industry where many promise personalised service, yet often fail to deliver, the high-performance agent with LJ Hooker Property Centre has made her point of difference her ability to create swift, genuine connections with clients and provide hands-on service for both vendors and buyers.

In today’s edition of the Elevate podcast, hosted by Kylie Dulhunty, Nyree reveals how she has crafted a reputation for excellence in the real estate market, turning her unexpected start in the profession to an enviable reputation as an agent that marries heart with a tireless work ethic.

Nyree also takes a deep dive into her collaborative approach with buyers’ agents to enhance service delivery, her focus on understanding client motivations for unmatched personal connection, and how these elements have built a robust referral network.

Kylie and Nyree also explore her strategic navigation of the fast-paced Brisbane market, her methods for managing professional resilience, and her plans for scaling her business while maintaining a healthy work-life balance.

Nyree reveals how each step of her journey has not only shaped her professional identity but also continuously drives her to innovate and adapt, ensuring her services always exceed client expectations.

“It’s about acknowledging that it is a really personalised service. Acknowledging that whole selling experience and that, even if someone is selling an investment property, there is a reason why their selling it and that will have an impact on them personally.”

Kylie and Nyree also discuss

• 1:55 – First steps: Nyree’s unexpected entry into real estate, how she established her reputation and overcoming impostor syndrome.
• 5:54 – Gaining ground: The strategies that propelled Nyree forward, why she focused on active window work and understanding buyer behaviour.
• 6:50 – Buyers’ agents collaboration: How you can work with buyers’ agents, not against, to enhance client service and transaction efficiency.
• 9:10 – Mindset mastery: Techniques to build mental resilience, goal-setting, and the benefits of mentorship in tough sales.
• 11:55 – The art of personal connection: How Nyree’s commitment to understanding client motivations and face-to-face service gives her a competitive edge.
• 14:55 – Leveraging networks: Nyree reveals how she built up a repeat and referral-based business and why she avoids referral sites.
• 15:50 – Market navigation: The tactics Nyree employs to thrive in Brisbane’s fast market, overcome low stock levels, and prompt early seller action.
• 18:25 – Boosting business: Nyree’s approach to scaling her business, the strategic planning involved, and timing for team expansion.
• 21:37 – Renewing resilience: How Nyree manages burnout, sets effective boundaries, and rejuvenates herself regularly.
• 25:11 – Scaling up: Nyree reveals her plans for enhancing productivity and scaling her business for future success.