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In this episode of Adspend, Jess Cervellon, Head of Customer Experience at Feastables, shares her insights on the future of customer experience, highlighting how it's the only place in the funnel where you can make an evangelist or an enemy for life. We discuss the post-purchase journey, the next evolution of bots, and the importance of having a feedback loop in your business to continuously deliver an exceptional customer experience.

Get in touch with our guest here: https://www.linkedin.com/in/jess-cervellon/

Check out the Oopsie Podcast here: https://www.oopsiepodcast.co/

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