Marketing Your Practice
Ep360. The Missing Link In Practice Growth. Angus Pyke
Apr 21, 2024
Angus Pyke, expert in practice growth strategies, discusses the importance of building genuine connections with patients for practice growth. He shares 9 strategies to enhance patient satisfaction and retention through mastering the art of connection. The podcast explores building trust, effective communication, vulnerability, personal connections, and empathy in practice growth.
25:04
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Quick takeaways
- Active listening fosters trust and improves patient satisfaction.
- Asking open-ended questions deepens relationships and enhances patient engagement.
Deep dives
Active Listening for Better Patient Connection
Active listening is crucial in building authentic connections with patients. By fully concentrating on what the patient is saying, understanding, responding, and remembering key information, trust is built, patient satisfaction improves, and accurate care plans are facilitated. However, pitfalls like interrupting the speaker, formulating responses prematurely, showing judgment, over sympathizing, and lack of eye contact must be avoided to maintain effective active listening.
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