Wes Kao discusses managing up and bridging the gap between managers and reports. The 'Bad Things / Good Things' framework, good communication in the remote era, and the transition to remote work at Maven are explored. Sync vs async communication, the importance of over-communicating, and Wes' approach to reading are also highlighted.
Effective written communication is essential in managing up for remote work success.
Utilizing frameworks like 'Bad Things/Good Things' enhances proactive communication and problem-solving with managers.
Encouraging psychological safety and open dialogue fosters trust and innovation within teams for effective leadership.
Deep dives
The Importance of Managing Up in a Remote Work Environment
Managing up is crucial in remote work setups as misinterpreted signals from managers can lead to adverse effects on communication. Emphasizing the need for managers to exercise self-restraint to prevent unintentional traumatization is highlighted. Wes Kow, a management expert, shares insights on managing up, fostering good communication, and promoting rigorous thinking to empower engineers. Encouragement towards mastering managing up to enhance autonomy, impact, and trust in professional relationships is underlined.
Effective Written Communication and Cognitive Load Reduction in Managing Up
In managing up, effective written communication strategies are explored to reduce cognitive load for managers. The concept of addressing the underlying concern rather than the surface question is highlighted for enhancing understanding and satisfaction. Implementing frameworks like 'bad things, good things' aids in presenting concerns and benefits clearly to align with managers' values and motivations, fostering proactive communication and problem-solving.
Utilizing Asynchronous Videos and AI Tools for Enhanced Productivity in Remote Work
Utilizing asynchronous videos and AI tools like Mid-Journey optimizes productivity in remote work environments. Recognizing the value of asynchronous videos for knowledge transfer and building a culture of efficient engagement is emphasized. AI-driven tools like Mid-Journey empower non-technical individuals to create visuals independently, enabling diverse team members to innovate and collaborate effectively.
The Importance of Selling Ideas to Team Members
New managers often struggle with the transition from being an individual contributor to leading a team. One key insight from the podcast is the significance of selling ideas to team members, including those who work under the manager's direct supervision. High-performing individuals are motivated by understanding the 'why' behind tasks and projects, and managers must earn their respect by involving them in the decision-making process. By explaining the importance of tasks, listening to their opinions, and inviting collaboration, managers can foster a more engaging and productive work environment.
Building Psychological Safety and Encouraging Open Communication
Creating a culture of psychological safety where team members feel comfortable expressing their opinions is crucial for effective leadership. The podcast emphasizes the importance of actively inviting team members to share their perspectives and asking questions like 'What do you think?' to encourage open dialogue. By practicing self-restraint in reactions and celebrating team members' contributions, managers can build trust and engagement within their teams. Over-communicating, seeking feedback, and showing genuine interest in diverse viewpoints are key strategies for nurturing a collaborative and innovative work environment.
Wes Kao is a marketing executive, entrepreneur, and advisor who writes an amazing newsletter for high-performers in tech.
She is co-founder of Maven, an edtech company that raised $25M from First Round and Andreessen Horowitz. Previously, she co-founded the altMBA with bestselling author Seth Godin.
Here is what we talked about:
(00:00) Introduction
(03:08) Managing up
(10:13) Bridging the gap between managers and reports