The one with the CX hot roll - Eli Weiss, Sr Dir Customer Experience | Jones Road Beauty E128

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🎤🎞️Be encouraged! CX is on fire🔥 “The one with the CX hot roll” with Eli Weiss, Sr Director Customer Experience | Jones Road Beauty in CX Passport Episode 128🎧 What’s in the episode?...🎧

CHAPTERS

0:00 Introduction

2:32 A customer experience renaissance

4:29 Why are Customer teams under threat today?

8:08 The core role of a customer leader

10:45 How to listen to D2C customers

17:10 Moving to action

19:25 Travel stories show the heart of customer experience

23:09 1st Class Lounge

27:50 Maybe Zappos shouldn’t be the *pinnacle* of customer experience

32:23 Contact info and closing

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Hosted by Rick Denton “I believe the best meals are served outside and require a passport”

Episode resources:

Web: eliweisss.com

Jones Road Beauty: https://jonesroadbeauty.com/