The Josh Bersin Company AI Architectures for HR: Agents, Superagents, and Workflows
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Jan 10, 2026 Explore the transformative power of AI in HR, focusing on integrating workflows and maximizing ROI. Discover the rise of specialized AI agents and the concept of 'superagents' that streamline processes. Learn about the evolution of HR capabilities and the integration challenge between different agents. Hear about the balance between vendor strategies and customization, and understand the potential impact on HR roles and productivity. Dive into actionable insights that shape the future of talent management.
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Enterprise AI Is About Process, Not Just People
- 2026 is the year of enterprise AI focused on redesigning business processes rather than just individual productivity.
- Josh Bersin argues the biggest ROI from AI will come from workflow and business process transformation, not personal assistants.
HR Spans Nearly 100 Distinct Capabilities
- HR now covers roughly 94–98 distinct capabilities that must be coordinated across specialties.
- Josh Bersin highlights that traditional centers of expertise and service delivery stitch these capabilities together today.
Integrated HCMs Are Broad But Not Deep
- Large integrated HCM vendors consolidated many point solutions but lack deep intelligence and predictive power.
- Companies still spend significant time configuring these systems because they're not very smart out of the box.