

Hubert Joly on the Heart of Business (Podcast)
Sep 24, 2021
Hubert Joly, former chairman and CEO of Best Buy and now a senior lecturer at Harvard Business School, shares transformative leadership insights. He discusses the importance of a people-centric business approach that shifts away from profit-focused capitalism. Joly emphasizes the significance of vulnerability in leadership, effective communication, and fostering collaboration. He reflects on revitalizing retail through innovative strategies like Geek Squad and advocates for diverse, purpose-driven organizations that contribute positively to society.
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Career Path
- Hubert Joly's career began at McKinsey, transitioned to leading EDS France, and involved various turnaround roles.
- His moves were often driven by established relationships, highlighting the importance of networking.
Leadership Development
- Leadership is a learned skill, developed through experience, mentorship, and coaching, not an innate trait.
- Joly emphasizes the importance of continuous improvement and seeking feedback for growth.
Impact of Coaching
- Marshall Goldsmith's coaching significantly impacted Joly's leadership by teaching him to handle feedback constructively.
- Joly learned to ask for advice and focus on specific areas for improvement.