Today’s guest on the show is Justin DoBosh, who is the Technology Director at botkeeper. Using a combination of accountants, machine learning and Artificial Intelligence, botkeeper provides businesses with 24/7 bookkeeping, insightful dashboards and accurate reporting at a 50% savings compared to alternatives. botkeeper is the fastest growing accounting firm in the Northeast thanks to its revolutionary automated accounting software.

Justin has several years of experience building, managing, and scaling mission-critical applications for companies of all sizes. He has built systems to automate the email newsletter program for the largest newspaper in North & South Carolina, co-developed a system to automate the scheduling, delivery and processing of educational content delivered via sms to third world countries and he also built systems to analyze and visualize network traffic.

In the show today, Justin will tell you about:

Who are botkeeper
Automating the bookkeeping and accounting process
Using Machine Learning to gain customer feedback
Where the future of Customer Service is heading
How Natural Language Processing enhances the customer experience

E07 Justin DoBosh, Technology Director at botkeeper