A recent dining experience sparked a thought on the distinction between waiters and servers. The focus shifts to how genuine service enhances engagement. Listeners are encouraged to submit topics and questions for future content, creating a collaborative environment. This highlights the importance of serving the audience effectively and tailoring discussions to their needs. The conversation aims to ensure that each interaction is meaningful and impactful as the year wraps up.
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question_answer ANECDOTE
The Server
Lee Henson shares an anecdote from Mike Cohn about a waiter.
This waiter called himself a "server" and provided exceptional service.
insights INSIGHT
Serving vs. Waiting
Lee distinguishes between waiting on people and serving them.
He observes that the Agile community often focuses on the former rather than the latter.
volunteer_activism ADVICE
Request for Topics
Lee asks listeners for topics and questions they'd like him to address in future podcasts.
He encourages listeners to seek "free agile coaching" by submitting their questions.
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This episode was inspired by an email I received from Mike Cohn. It is my turn to challenge you..
"Hi, I’m Joel, and I'll be your server tonight.” I was out to dinner last week, and that was how the waiter introduced himself. Actually, he wasn’t our waiter. As he’d said, he was to be our server. A small distinction perhaps, but as a writer I think words are important. The difference here struck me for some reason that night. Throughout the meal, Joel did serve us. He had help with things like carrying plates from the kitchen and filling the wine and water glasses. But he was clearly interested in serving. He recommended wines, subtly steered us away from some menu choices (“I prefer our fish dishes”), encouraged splitting one of the salads but ordering two appetizer choices, and did everything he could to ensure we had a great meal. As the year winds down and I think about the emails I’ll send you next year, the YouTube videos I’ll create, the blog posts I’ll write, and the new courses I’ll create, I want to make sure I am serving you.
What topics would you most like to hear from me about next year?
Are there specific questions you’d like addressed?
Please comment below and let me know. I can’t bring you an appetizer or recommend a good Pinot to pair with your next retrospective, but I can promise to address topics that will help you succeed with agile.
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