The Eric Ries Show

The Ultimate Guide for Creating Products People Trust | Seth Goldman (Honest Tea)

13 snips
Nov 20, 2025
Seth Goldman, a mission-driven entrepreneur and cofounder of Honest Tea, shares his journey of building brands that prioritize values. He discusses transitioning from politics to business as a force for good and how Honest Tea evolved into an organic and fair-trade certified model. Seth reveals the emotional challenges faced when Honest Tea was discontinued by Coca-Cola, leading to the rapid relaunch of Just Iced Tea. He emphasizes the importance of trust within supplier relationships and advises fellow founders to stay committed to their missions for long-term success.
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INSIGHT

Tea's Hidden Leverage For Ethical Scaling

  • Tea is a uniquely scalable vehicle to embed ethics because leaves cost pennies yet can be high quality and organic.
  • Seth Goldman leveraged that pricing gap to democratize organic, fair-trade tea at mass scale.
INSIGHT

Make Mission The Revenue Engine

  • Align mission with the business model so mission success drives revenue, not vice versa.
  • Goldman refused profit paths that compromised product integrity to protect long-term trust.
ANECDOTE

Thermos Tastes Launched A National Brand

  • Seth launched Honest Tea by pouring samples from thermoses into a Whole Foods buyer meeting and got shelf space.
  • Sampling in 17 stores that summer made Honest Tea the best-selling tea in that micro-market.
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