Freshworks is shedding its employee-first DNA to reach its $1 billion dream

The results for the latest quarter for Freshworks are out and the US-based Saas company has beaten Wall Street estimates. It posted a revenue of nearly $600 million for FY 2023. Its losses, meanwhile, have narrowed by over 40%.

Just a year ago, the story was slightly different. In the same quarter in 2023, the company saw a decline in its net dollar retention rate. Even though the free cash flow was healthy and the revenue climbed 20%, it looked like the comapny was struggling to retain its customers.

Now of course, things have changed and this turnaround is all thanks to the rising demand for FreshWorks' AI-powered customer support and IT services products.

But there’s more to it. And it has to do with the company’s employee-first approach.

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