“Voter” vs. “Vote”: How one letter changed elections
Nov 28, 2023
29:02
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This podcast discusses how a simple change from using verbs to using nouns can significantly impact behavior and perception. Professor Christopher Bryan shares his studies on messaging, demonstrating how noun labels can persuade people to vote, children to tidy up, and students to stop cheating. The podcast also explores the power of noun labels in political campaigns and highlights the effectiveness of using specific wording in surveys and experiments to encourage desired behaviors and attitudes.
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Quick takeaways
Using noun labels, such as 'voter' instead of 'vote,' can increase voter registration and turnout.
Noun labels can be leveraged in marketing strategies to enhance customer loyalty and engagement.
Deep dives
The power of noun labels in shaping behavior
Using noun labels to describe oneself or others can have a significant impact on behavior and perception. Research has shown that using noun labels, such as 'voter' instead of 'vote,' can increase voter registration and turnout. Similarly, referring to children as 'helpers' rather than using the verb 'helping' makes them more likely to clean up. This effect extends to reducing cheating, with people being less likely to cheat when referred to as 'non-cheaters' rather than being instructed not to cheat. The use of noun labels can be a powerful tool in encouraging desired behaviors and shaping self-perception.
The importance of precision in noun label usage
While noun labels can be effective in influencing behavior, it is crucial to use them with precision. Labels that sound patronizing or burdensome may backfire and result in reduced engagement. It is important to consider the target audience and ensure that the chosen noun label aligns with their values and preferences. For example, identifying graduate students as 'energy savers' may not resonate well, as it can be seen as childish or burdensome. Using polarizing labels should also be avoided, as they may not be universally embraced. It is essential to test and refine noun labels to ensure their desired impact.
Applying noun labels in marketing and business strategies
Noun labels can be leveraged in marketing and business strategies to enhance customer loyalty and engagement. Using noun labels that align with customers' identified behaviors can strengthen their connection to a brand or product. For instance, referring to loyal customers as 'fans' rather than 'fans of' can reinforce their dedication. This approach can also be extended to political campaigns, encouraging supporters to identify as 'voters' rather than emphasizing the act of voting. By employing noun labels strategically, businesses can foster customer retention and inspire continued action and support.
There’s an incredibly simple way to make your message more persuasive. In fact, it’s as simple as changing a letter. In today’s episode, Professor Christopher Bryan shares his studies on messaging. He’s convinced people to vote, persuaded children to tidy up, and students to stop cheating. How? By using nouns, over verbs.
*CORRECTION: There’s a point where Christopher says that the average effect of a piece of GOTV mail is 2% pts. In fact, it’s half a percentage point. The 2% effect he was thinking of is the effect of receiving a GOTV phone call from a live human (i.e., not a robocall).
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