Transforming the world’s experience of work with Samantha Gadd, co-founder of Excellent

✅How expectations of employees have evolved

✅Being “customer obsessed” vs “employee obsessed”

✅Giving employees an opportunity to shape their work lives

✅Strategies to avoid burnout

✅Challenging early days of creating a community of EX designers

✅Employee branding: the promise you make to your people

Excellent’s mission is to transform people’s experience of work, to enable a world where missions are accomplished by employees who love what they do. Founded in 2021 as a course in Employee Experience (EX) Design, Excellent has become a global platform.

Episode Highlights from Samantha:

“Step one is always discovery. Organisations always say, what’s the first thing we can do? And I say: ask your people. Getting those really objective insights so you can take a very well informed step forward and invest in things that are actually going to make a difference.”

“Our mission is really exciting: we want to transform the world’s experience of work. When I talk to people about that, people want to be on board. We’ve actually had customers ask us when we’re looking for talent in their country, can we please join?”

“There’s data that shows the most trusted entity in someone’s life is the organisation they work for, not the government or the news or their church. And so, employees are coming to work for far more than just a job, they’re looking for community and somewhere to really belong.”

“My personal vision is that every employee has the opportunity to contribute to decisions that impact them, or has the opportunity to contribute to their own employee experience.”

“In particular if you’re in a startup or a growth company, you’ve got to be really real about that proposition that people are joining you for. Often it’s crazy, it’s a wild ride, and so you’re looking for people who want to be on that.”