

The Cost of Loyalty Programs
Feb 8, 2024
Explore how airlines have become financial institutions and data gathering businesses, evolving loyalty programs from simple rewards to complex fare structures. Compare Qantas and Velocity loyalty programs, with tips on maximizing point earning and redemption. Delve into double-dipping on loyalty programs, data collection by frequent flyer programs and data brokers. Discuss the potential risks of sharing personal information and its impact on job opportunities and insurance.
Chapters
Transcript
Episode notes
1 2 3 4 5 6
Introduction
00:00 • 2min
The Evolution of Loyalty Programs in the Airline Industry
01:33 • 15min
Comparison of Qantas and Velocity Loyalty Programs
16:09 • 3min
Double-Dipping on Loyalty Programs and Implications of Data Collection
18:48 • 2min
The Collection of Customer Information and Data Brokers
20:52 • 2min
Data Privacy and the Impact on Job Opportunities and Insurance
22:31 • 7min