Consumer BNPL has become an entrenched part of the modern payments flow for a large number of companies. But the payments flow in the business-to-business space still looks similar to the way it did a decade ago. I think that is about to change.
Our next guest on the Fintech One-on-One podcast is Chris Tsai, the CEO and Co-founder of Resolve. He has thought deeply about buyer flows in b2b commerce and has created a complete system to manage the process. As he describes in this episode it is not really about BNPL, although that is a piece of what they do, it is about growing transactions into relationships.
In this podcast you will learn:
- How Max Levchin and Affirm was instrumental in the founding of Resolve.
- What the early days of Resolve were like.
- The four steps in the buying process that coincides with Resolve’s core products.
- How they perform credit checks on behalf of their clients.
- How BNPL for business is different to consumer.
- A profile of the typical Resolve customer.
- Why they often like to talk of themselves as an embedded payments platform.
- Details of their underwriting process.
- The interplay between credit insights and relationship insights.
- How their business model works.
- How Resolve customers immediately benefit once they are onboarded.
- Why they offer credit card processing as part of the interface.
- How they interface with the popular accounting software platforms.
- The scale they are at today.
- Chris’s vision for Resolve.
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