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CXOTalk: Leadership, AI, and the Digital Economy
AI: How Artificial Intelligence can Speak to Customers
Nov 14, 2018
17:29
How can artificial intelligence interact with customers using natural language to improve customer service? Ken Dodelin, vice president of conversational AI products at Capital One, tells CXOTalk how the bank uses AI products like Eno, Alexa and Cortana to help with accounts, bills and other client services.
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