Discover the art of giving effective feedback and the challenges that come with it. Learn a three-step model for impactful positive feedback, emphasizing specific qualities and expressing gratitude. Build stronger relationships by acknowledging and affirming strengths. Explore additional resources and coaching services for further insights.
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Quick takeaways
Giving positive feedback can be challenging and often comes off as insincere or awkward, emphasizing the importance of concise and meaningful communication.
A three-step model for giving positive feedback, focusing on attribute, example, and thank, helps ensure effective and impactful communication of appreciation and acknowledgment in both professional and personal relationships.
Deep dives
The Challenge of Giving Positive Feedback
Positive feedback can be challenging to give effectively. While the intention is good, feedback can often come off as awkward or insincere. An example from a class where positive recognition was taught highlights how feedback, even when aimed at being positive, can miss the mark and lead to discomfort. This emphasizes the importance of giving feedback in a concise and meaningful way.
The Three-Step Model for Giving Positive Feedback
The podcast presents a three-step model for giving positive feedback, comprising attribute, example, and thank. Starting with highlighting an attribute, backing it up with a specific example, and concluding with gratitude, this structured approach ensures concise and effective communication of positive feedback. By providing a brief and relevant example, the feedback becomes more genuine and impactful, avoiding the pitfalls of insincere or overwhelming feedback.
Applying the Model to Personal and Professional Relationships
Listeners are encouraged to apply the three-step model to give positive feedback not only in the workplace but also in personal relationships. By recognizing and thanking individuals for their attributes with specific examples, relationships can be strengthened and engagement increased. The model's simplicity allows for effective communication of appreciation and acknowledgment, fostering a culture of positivity and recognition in both professional and personal spheres.
Dave Stachowiak: Coaching for Leaders
Weddings are an interesting place to watch people give positive feedback to others. I give a few examples.
The problem with feedback is that intentions are good, but that sometimes feedback still comes out awkward…sometimes it would have been better if the person said nothing at all.
I share a story about someone who heard "good job" just one too many times.
Here's the model you want to use:
ATTRIBUTE-EXAMPLE-THANK
An example of it in action:
“Helen, I appreciate how much diligence you brought to this project. Just two weeks ago, I remember you telling me that one of our vendors was very concerned about being able to make our final deadline. I noticed that you had two conference calls with them and worked late one evening last week to help get them back on track and ensure that both they and our campus looked good in the end. Thank you for putting forth the diligence to bring this project to a very successful close.”
You're done - don't go further than the above.
Who could use feedback from you on a job well done this week? I challenge you to take action both professionally and personally.
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