The Remarkable CEO for Chiropractors 109 - All Long-Term, Successful Relationships Start with Solid Expectations & Agreements
If you agree that losing patients is off purpose and bad for business, then this is the episode for you!
We studied thousands of our most successful patient relationships – and then studied hundreds of our Coaching Clients’ practices and discovered the #1 key to patient retention: Solid Expectations and Agreements.
We found that all long-term, productive, successful relationships begin with clear expectations and honest agreements. When you start strong, patients are FAR more likely to stay. You are in the partnership business, setting expectations and making agreements is the bedrock of these long-term successful relationships. This culture must be established by you – the CEO – and executed by the team.
If you want your patients to follow your recommendations for care and stay under care, then join us for this episode and discover how to partner with them and start with Clear Expectations and Honest Agreements.
What We Covered:
00:38 – Dr. Pete and Dr. Stephen introduce today’s topic, Expectations and Agreements
05:51 – Dr. Pete and Dr. Stephen take a moment to promote Innate Radiology
08:01 – Dr. Pete and Dr. Stephen talk about the Story Analogy
14:03 – Dr. Pete and Dr. Stephen explain why expectations and agreements are part of a leadership conversation
20:27 – Dr. Pete and Dr. Stephen take a moment to promote Chiro Match Makers & CLA
22:41 – Dr. Pete and Dr. Stephen provide some incredible resources to support you
EPISODE QUOTES
“We want successful long-term relationships. And all of those successful long-term relationships always begin with two things in common: clear expectations and honest agreements.” (02:41) (Dr. Stephen)
“It’s absolutely vital, Dr. Stephen, as we dig into this conversation that it’s about defining the relationship and what is chiropractic going to be in their life? ” (05:40) (Dr. Pete)
“I’m gonna tell you right now, to have successful long-term relationships, you gotta focus on the beginning of the story, the early part of the story.” (08:42) (Dr. Pete/Stephen)
“Expectations and agreements is a leadership conversation. It’s a mature conversation. It’s that, ‘I’m gonna have the conversation now because I have vision for where this relationship will go if we don’t. So, ma’am or sir, let’s slow down and let’s start right here.’” (14:03) (Dr. Pete)
“Don’t try to build a practice that;s going to create and collect ideal patients using fantasies and assumptions. We create ideal patients by leveraging expectations and agreements.” (20:11) (Dr. Stephen)
LINKS MENTIONED
Dr. Stephen’s Book – The Remarkable Practice: The Definitive Guide to Build a Thriving Chiropractic Business