Matt Henton is Head of eCommerce at Moss, the men’s suits and formal fashion brand. Founded in 1851 Moss now sell via their Remarkable eCommerce site, and 110 physical stores around the UK.

Hit PLAY to hear:

How crisis can be a catalyst for change
The importance of product quality
Focusing on storytelling to create connections with customers
Their shift from discounts to premium pricing
Expanding product range to counter seasonality

Key timestamps to dive straight in:

[04:29] Transitioned from telcos to eCommerce, varied sectors.

[09:11] Adapting business strategy to suit 2020 challenges.

[10:34] Customers and business addicted to discounts.

[14:02] Evolving fashion focus: understanding product, selling internally.

[17:11] Diversified product range drives year-round sales growth.

[18:35] Listen to Matt’s Top Tips!

Full episode notes here: https://ecmp.info/502

.

.

This podcast uses the following third-party services for analysis:

Spotify Ad Analytics - https://www.spotify.com/us/legal/ad-analytics-privacy-policy/

--- Download our ebook... https://ecmp.info/ebook 500 Tips to Increase Your Profits Get all the links and resources we mention and join our email list at https://ecmp.info Love the show? Chloe would love your feedback - leave a review here: https://ecmp.info/review or reply to the episode QandA on Spotify. Interested in being a Sponsor? go here: https://ecmp.info/sponsor

Advertising Inquiries: https://redcircle.com/brands

Privacy & Opt-Out: https://redcircle.com/privacy

Transforming Menswear eCommerce: From Discounts to Premium Quality with Moss’s Matt Henton