Lullabot Podcast
Inside Lullabot's Support & Maintenance Department
Apr 2, 2021
Join David Burns and Cathy Theys as they discuss Lullabot's Support & Maintenance Department. Topics include managing different Drupal versions, challenges of maintaining a Drupal site, automation efforts with tugboat QA and GitHub actions, efficient composer updates with Violinist.io, customization in Drupal, site migrations from Drupal 6 to Drupal 7 and 8, and Lullabot's support and maintenance services.
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Quick takeaways
- Lullabot's support and maintenance team specializes in upgrading Drupal 8 websites to Drupal 9, making the upgrade process significantly easier and more enjoyable compared to previous Drupal version upgrades.
- Lullabot's support team prioritizes effective communication and patience when working with clients, aiming to alleviate stress and provide timely solutions while emphasizing compassion and empathy.
Deep dives
Lullabot Support and Maintenance: Overview and Services
Lullabot offers support and maintenance services for Drupal websites, providing assistance and expertise in managing and maintaining various versions of Drupal. Their three-tiered contract structure offers options for different levels of engagement based on client needs. The support team emphasizes compassionate and patient support, understanding that decisions made in the past may have been made under specific constraints. They focus on standardization and automation to streamline processes and reduce context switching. They offer tools like Lando and tugboat.io for local development and automated testing. The team is currently expanding and hiring a front-end developer to enhance their capabilities.
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