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Itamar Arel, CEO of Tenyx, discusses the evolution of voice AI in customer service and the production and design considerations when developing cutting-edge AI technology. They explore the use of text-based training data, the importance of robust evaluation and testing, and the potential of voice AI in customer service.
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Quick takeaways
- Understanding the activation patterns of neurons allows for fine-tuning and learning of new information in AI technologies.
- Voice AI has the potential to revolutionize customer service by automating tasks, improving customer experiences, and optimizing business decisions.
Deep dives
The Brain's Learning Process
As humans or mammals learn new tasks, different parts of the brain are activated while others remain dormant. This allows us to learn new skills without forgetting old ones. Deeply layered networks with billions of parameters process and represent information, and by understanding the activation patterns, it is possible to identify which neurons should be used and which should be deactivated, enabling fine-tuning and learning of new information.
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