Drafting Replies to Patient Messages With AI

Eden English, Senior Medical Director of Informatics at UCHealth and a respected author, shares her insights on the use of AI to ease clinician burnout. She discusses how tools like PamChat streamline communication by drafting replies to patient messages. The conversation also delves into refining AI prompts to improve response accuracy and the critical need for clinicians to oversee AI-generated messages. English highlights the challenge of misinformation, particularly around vaccines, and the ethical considerations of integrating AI in patient care.