Hospitality Daily Podcast Why Hospitality Creates Hope - Craig Poole
Dec 24, 2025
In this discussion, Craig Poole, a dedicated hospitality leader known for revitalizing marginalized properties, shares his insights on fostering hope in forgotten places. He emphasizes the importance of selfless giving in hospitality and how true leaders create opportunities for overlooked individuals. Craig illustrates his journey of transforming a bankrupt venue in Pittsburgh, demonstrating that visible success rekindles community spirit. He also discusses how calculated risk-taking can enhance your 'hope bank,' yielding significant rewards for everyone involved.
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Hope Is Earned Through Giving
- Hope is built by giving hope, not by wishing for it.
- Seeing selfless decisions materialize creates and multiplies hope.
Make Selfless Decisions And Take Risks
- Make selfless decisions focused on employees, guests, community, and owners to build hope.
- Take calculated risks because successful risks deposit hope in your 'hope bank account.'
Reviving A Neighborhood Jazz Club
- Craig bought a bankrupt building in a bad area of Pittsburgh and hired locals from the neighborhood.
- The venue became a top-100 jazz club and proved hope can revive forgotten places.