#68 - Leadership in the Age of Constant Disruption | Mark Bilton

Mark Bilton is a transformative business leader and former CEO of Gloria Jean’s, with a career spanning six companies across 40 countries. In this episode, he unpacks the true essence of leadership—balancing military-inspired discipline with modern emotional intelligence. Mark reveals how transparency, humility, and empowering teams can reignite broken cultures and unlock rapid growth. Discover his journey through high-pressure leadership, the power of collaboration over command, and the practical strategies behind leading with vision in fast-moving environments.

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(00:00) Introduction

(06:59) From Military Command to Emotional Intelligence

(13:58) Diagnosing Broken Culture in Big Business

(20:57) Fixing the Problem Child with Radical Listening

(27:56) Unlocking Group Wisdom Through Collaboration

(34:55) Leading by Walking the Warehouse

(41:54) Company Turnaround Through Transparency and Hope

(48:53) Strategic Planning That People Actually Believe In

(55:52) Letting Go of Control Without Losing Direction

(01:02:51) Surviving the Next 5 Years of Disruption

(01:09:50) Founder Burnout and the Leadership Ceiling

(01:16:49) Mastering Time, Inbox, and Mental Bandwidth