We're Only Human AI is Eating Our Jobs and Creating a Career Cliff
Jul 22, 2024
Christopher Lind, Chief Learning Officer at ChenMed and host of "Future Focused," discusses AI's impact on jobs and skills development. He highlights the alarming replacement of customer service roles by AI at companies like Klarna. Lind emphasizes the need to combine human skills with AI technology to maintain personal interactions in business. He also stresses the importance of mentorship and experiential learning to prepare the future workforce for an AI-driven world, advocating for a balanced approach between hard and soft skills.
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Klarna and AI
- Klarna replaced 700 employees with an AI customer service tool.
- This sparked concerns about AI's impact on job security.
AI's Limitations
- Over-reliance on AI can create short-term gains but sacrifices long-term value and innovation.
- Companies often underestimate human capabilities and overestimate AI's maturity.
Misrepresenting AI
- Headlines often misrepresent AI's capabilities, like a study claiming AI is more creative than humans.
- This study didn't assess the quality of AI-generated ideas, only quantity.