Gartner ThinkCast The GenAI Productivity Trap: Why Faster Isn’t Always Better
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Jul 15, 2025 Explore how generative AI initiatives can truly drive business value beyond just speed. Discover the concept of productivity leakage and why it can skew perceptions of success. Learn about the different dimensions of productivity and why they vary across employees. The discussion emphasizes the importance of matching GenAI use cases with employee experiences to optimize effectiveness. Tune in for strategies on prioritization and minimizing bottlenecks in your organization!
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Productivity Leakage Explained
- Productivity gains can leak away through activities like breaks, task switching, and coordination overhead.
- Improving one task's speed may not affect overall output if bottlenecks remain in the process.
Distinguishing Productivity and Value
- Productivity improvements are not the same as creating business value.
- Value materializes only when productivity benefits convert into cost reduction or capability growth.
Four Dimensions of Productivity
- Productivity is often misinterpreted as only doing things faster, but it also includes prioritizing high-value tasks and improving process alignment.
- Sometimes increasing input time can yield greater output, enhancing productivity beyond just speed.