Today's guest is Philip Taphouse, ServiceNow VP and Centre of Excellence Head at NTT Data Business Solutions. Founded in 1989, NTT DATA Business Solutions drive innovation. From advisory and implementation, to managed services and beyond, they continuously improve SAP solutions and technology to make them work for companies, and for their people. ​​​​​​​With operations in more than 30 countries, the company has enabled thousands of companies become more efficient and effective during the last three decades.

Philip exemplifies leadership and expertise in ServiceNow, driving the evolution of service operations and AIOps with unmatched proficiency. In his current role, which was assumed following Sapphire's strategic acquisition in 2023, Phil's vision and execution have set new benchmarks in the industry. With an illustrious career spanning over 17 years across diverse sectors, Phil's ability to deliver impactful results is unparalleled. He is a visionary, consistently staying ahead of industry curves and initiating change with his forward-thinking ideas.

In the episode, Philip talks about:

His 17 years in ServiceNow, specializing in ITOM and AI-driven operations,

Implementing AIOps, preventing system failures and achieving major success,

How his acquisition led to growth, cultural shift and sustainable practices,

Working with British Airways to stabilize digital transactions and user journey,

How AIOps uses AI to manage operations, improving efficiency and context,

Advice to specialize in IT, become an expert and make impact