James Royer on #BoltsSocialCentral and Fan Feedback

In this podcast we talk to James Royer from Tampa Bay Lightning about #BoltsSocialCentral on ABC Grandstand Digital with Francis Leach. On HarfTime with Daniel Harford this week I discussed how to handle emotional fan feedback on social media platforms, when to block and when to forgive fans. Full show notes - https://sportsgeekhq.com/podcast/sgp-001-james-royer-boltssocialcentral-fanfeedback/