131. Revealing Observations From the Front Line of Intelligent Automation

On this podcast, Brad Hairston talks with Xavier Hanson, partner at Reveal Group, who shares many of his pointed observations on what's going on in the world of intelligent automation.

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Here’s what we talked with Xavier about:

* Overview of Reveal Group – services and product portfolio

* The major challenges companies face with scaling intelligent automation

* Building an intelligent automation capability versus outsourcing IA talent

* Where companies need to utilize AI more in their process automation

* What’s right and what’s wrong with citizen development programs

* The trend toward hybrid automation platforms

* The advent of process intelligence and its impact on scaling intelligent automation

* An interesting Reveal Group customer story

* Intelligent automation predictions for 2022

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