006: Walking Through Fire for Your People with Jim McManemon

In this highly competitive world of business, price and quality can only bring you so far.

What will then set you apart?

Genuine customer care = highest customer satisfaction

But that can only be achieved under a strong banner of leadership.

Today's guest is Ritz-Carlton royalty, Jim McManemon.

A veteran in the hospitality industry, Jim has been working with The Ritz-Carlton Hotel Company for almost 30 years now. His remarkable leadership is indubitable that his managed properties have instantly become Five-Diamond! Currently, he is the Managing Director of the Ritz-Carlton Naples, Florida Resorts.

Jim's people are willing to walk through fire for him because he has walked through fire for them.

Are you willing to do the same?

In this episode, you will hear:

• How to see through a candidate's interview game face
• Tips for the selection process
• Empowering your team to correct mistakes and re-win guests over
• The power of rewarding and recognizing employees
• The secret to great leadership

Resources mentioned:

Ritz-Carlton Naples, Florida Resorts

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Episode Credits

If you like this podcast and are thinking of creating your own, consider talking to my producer, Danny Ozment.

He helps thought leaders, influencers, executives, HR professionals, recruiters, lawyers, realtors, bloggers, coaches, and authors create, launch, and produce podcasts that grow their business and impact the world.

Find out more at https://emeraldcitypro.com