BJ Eshun reveals how he built a high-retention, scam-proof call center using a bonus system, KPI tracking, and a data-driven management style. From dealing with VAs who lied about hours to creating an AI that scores every sales call, BJ shares the real lessons behind managing virtual teams at scale — and the systems that finally worked.

KEY TALKING POINTS:

0:00 - BJ Eshun’s Struggles With Hiring & How He Overcame Them

4:36 - Where They Hire Their VAs From

8:25 - Training Employees That Aren’t Performing Well

11:16 - Why He Thinks Employees Were Churning Early On

15:06 - Outro

LINKS:

Instagram: BJ Eshun

https://www.instagram.com/bjbuysrealestate/

Website: OpenDeals.

http://bit.ly/3J3BLAo

Instagram: David Lecko

https://www.instagram.com/dlecko

Website: DealMachine

https://www.dealmachine.com/pod

Instagram: Ryan Haywood

https://www.instagram.com/heritage_home_investments

Website: Heritage Home Investments

https://www.heritagehomeinvestments.com/

395: The FOOLPROOF System to Train Elite Cold Callers