How Accountability Fuels Workplace Success with Pearl Sumathi | The Good Leadership Podcast #84

Dr. Pearl Sumathi is an Assistant Professor of Practice for the Department of Management in the Spears School of Business at Oklahoma State University. Pearl is an award-winning designer and leader of learning and development with close to 25 years of corporate experience in human resources. She is passionate about designing and delivering mid and senior level leadership development programs, consulting with organizations on reskilling and preparing the workforce of the future. During her tenure at Wharton Executive Education, she has consulted with top global companies to design superior leadership development programs to build successful talent pipelines.

In Pearl's corporate career she served as Chief Learning Officer for Lincoln Financial Group where she established an award-winning learning and development function. She held other senior learning and HR roles at Fujitsu, Mphasis, an HP company and Infosys. In her current role as Assistant Professor of Practice in the management department of Spears School of Business, she teaches human resources enabling management students to relate theory with practical experience.

Pearl received her Master's and Doctor in Education from University of Pennsylvania. Her award-winning dissertation established a framework to help companies brand their learning and development experience to render a human centric employee experience.

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Chapters:

(00:00) Introduction

(01:07) Pearl’s background

(01:56) Importance of accountability

(03:17) People avoid accountability conversations

(04:51) Tip for accountability conversations

(05:47) Showing vulnerability to be a better leader

(07:50) Building accountability within the team

(08:23) Bridging the gap between an expectation and a deliverable

(10:21) Result of lack of accountability and how to deal with it

(11:30) Accountability at work: Individual and Team

(14:24) Ways to improve accountability for employees

(16:03) Tips: Giving good feedback

(18:10) Taking ownership of failures

(20:56) Tool: Accountability partners as support network

(23:26) Leaders should set expectations and celebrate success

(25:38) Tool: Being able to say no

(27:28) Building accountability

(28:57) Key takeaway

(29:11) Conclusion

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