This book, initially published in French in 2019, has been updated and augmented for a US audience. It explores the hidden human labor behind AI, exposing the exploitation of workers in low-income countries who perform data annotation and other tasks crucial to AI's functionality. The author challenges the notion of AI as fully autonomous, revealing the extensive human involvement often obscured by technological advancements. It serves as a critical examination of the economic and social implications of AI, urging a reevaluation of our relationship with technology and its impact on workers globally. The book also includes a prequel exploring the historical roots of this type of labor.
Antonio A. Casilli's "Waiting for Robots" delves into the hidden human labor behind artificial intelligence. The book exposes the exploitation of workers in low-income countries who perform data annotation and other tasks crucial to AI's functionality. Casilli challenges the notion of AI as fully autonomous, revealing the extensive human involvement often obscured by technological advancements. He argues that the focus should shift from fearing job displacement by robots to addressing the ethical concerns surrounding the exploitation of human labor in the AI industry. The book serves as a critical examination of the economic and social implications of AI, urging a reevaluation of our relationship with technology and its impact on workers globally.
Artificial Intelligence fuels both enthusiasm and panic. Technologists are inclined to give their creations leeway, pretend they’re animated beings, and consider them efficient. As users, we may complain when these technologies don’t obey, or worry about their influence on our choices and our livelihoods. And yet, we also yearn for their convenience, see ourselves reflected in them, and treat them as something entirely new. But when we overestimate the automation of these tools, award-winning author Antonio A. Casilli argues, we fail to recognize how our fellow humans are essential to their efficiency. The danger is not that robots will take our jobs, but that humans will have to do theirs.
In this bracing and powerful book, Antonia A. Casilli uses up-to-the-minute research to show how today’s technologies, including AI, continue to exploit human labor—even ours. He connects the diverse activities of today’s tech laborers: platform workers, like Uber drivers and Airbnb hosts; “micro workers,” including those performing atomized tasks like data entry on Amazon Mechanical Turk; and the rest of us, as we evaluate text or images to show we’re not robots, react to Facebook posts, or approve or improve the output of generative AI. As Casilli shows us, algorithms, search engines, and voice assistants wouldn’t function without unpaid or underpaid human contributions. Further, he warns that if we fail to recognize this human work, we risk a dark future for all human labor.
Waiting for Robots: The Hired Hands of Automation (U Chicago Press, 2025) urges us to move beyond the simplistic notion that machines are intelligent and autonomous. As the proverbial Godot, robots are the bearers of a messianic promise that is always postponed. Instead of bringing prosperity for all, they discipline the workforce, so we don’t dream of a world without drudgery and exploitation. Casilli’s eye-opening book makes clear that most “automation” requires human labor—and likely always will—shedding new light on today’s consequences and tomorrow’s threats of failing to recognize and compensate the “click workers” of today.
Michael O. Johnston, Ph.D. is a Assistant Professor of Sociology at William Penn University. He is the author of The Social Construction of a Cultural Spectacle: Floatzilla (Lexington Books, 2023) and Community Media Representations of Place and Identity at Tug Fest: Reconstructing the Mississippi River (Lexington Books, 2022). His general area of study is at the intersection of space, behavior, and identity. He is currently conducting research about the negotiation that humans make between oneself, identification of place, and the attachment/s they have to those places. To learn more about Michael O. Johnston you can go to his personal website, Google Scholar, Bluesky (@professorjohnst.bsky.social),Twitter (@ProfessorJohnst), or by email (johnstonmo@wmpenn.edu)
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New Books in Sociology