How to Achieve Data-Driven HR Excellence in a Highly Regulated Environment (an Interview with Wendy Cunningham and Peter Meyler)
Oct 3, 2023
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Join David Green on the Digital HR Leaders podcast as he speaks to Wendy Cunningham and Peter Meyler from Phoenix Group. They discuss navigating a highly regulated environment, consolidating data with technology, measuring effectiveness of people strategy, and future vision for analytics capabilities.
Leveraging people data can inform HR change programs, design people strategy, and set priorities.
Viewing employees as a source of competitive advantage and maximizing their potential enhances the entire employee experience.
Deep dives
Leveraging People Data to Enhance Employee Experience
At the Phoenix Group, people data is utilized to support the company's objective of creating the best workplace environment. Wendy Cunningham, COO for HR, and Peter Mailer, Head of People Data, Analytics, and Insights, discuss how they leverage people data to enhance employee experience and drive business outcomes. They emphasize the importance of aligning analytics with business priorities and using insights to inform decision-making. The team at Phoenix Group has used data to inform their HR change program, design the people strategy, and set priorities. They highlight the value of evidence and insights in transforming and improving the organization.
Shifting Focus from Employee Satisfaction to Employee Experience
Organizations are moving from focusing solely on employee satisfaction to understanding and enhancing the entire employee experience. Peter Mailer notes the shift from satisfaction to loyalty, engagement, and now employee experience. He highlights the importance of viewing employees as a source of competitive advantage and maximizing their potential and contribution. The COVID-19 pandemic prompted organizations to closely engage with their employees and understand their challenges, leading to a greater divide between organizations that prioritized employee experience and those that did not. The increasing cost of living has also impacted organizations, leading them to focus on evolving their employment proposition and employee experience.
The Role of Technology in People Analytics
Technology plays a vital role in driving people analytics and HR functioning at the Phoenix Group. The integration of various technology tools, such as Oracle Cloud HR, Pycon for employee engagement, and Visier for data integration and insights, has allowed the team to analyze and make data-driven decisions. The adoption of technology has facilitated operational reporting, workforce modeling, and organizational change programs. The team aims to further enhance technology adoption to enable self-service reporting, support HR business partners and managers in data-driven decision-making, and increase the organization's analytical capabilities.
Building a Data-Driven Culture and Measuring People Strategy
Building a data-driven and digitally literate culture in HR requires creating commercial value, maintaining credibility, and developing analytical skills across the HR community. The Phoenix Group focuses on measuring the outcomes of its people strategy and aligning them with business priorities. While still evolving, the team emphasizes the importance of measurement and the need to balance operational reporting with strategic analysis and insights. They strive to automate reporting processes, incorporate workforce modeling, and continue integrating data sources to achieve a higher level of people analytics and inform HR decision-making.
Join host David Green on the Digital HR Leaders podcast, as he speaks to two distinguished guests from the UK's largest long-term savings and retirement business, Phoenix Group: Chief Operating Officer for HR, Wendy Cunningham, and Head of People Data, Analytics & Insights, Peter Meyler.
In this episode, learn more about:
How the Phoenix Group navigates the challenges of a highly regulated environment
How technology has played a pivotal role in consolidating data from multiple sources, revolutionising the HR function at the Phoenix Group
Insights into the Phoenix Group's unique approach to measuring the effectiveness of their people strategy and how they adapt it as the company continues to evolve
The evolution of the Phoenix Group's people analytics team and how it has grown alongside the organisation's commitment to data-driven decision-making
A glimpse into the future, as Wendy and Peter share their vision and discuss the steps they're considering to elevate their analytics capabilities to the next level.
Don't miss this engaging conversation that promises practical advice for HR and people analytics professionals at all stages of their journey.
This episode is brought to you with the support of Visier, a leading name in HR technology. To discover more about Visier's innovative solutions, visit: https://www.visier.com/