Machine Customer with James Dodkins

The CX Goalkeeper had the great opportunity to interview James Dodkins

LinkedIn Headline: Customer Experience Rockstar 🤘 | CX Evangelist @ PEGA 🦄 | International Keynote Speaker 🌍 |

Highlights:

• 00:00 Game Start

• 00:38 James' introduction

• 01:54 James' values

• 02:58 Customer Machine

• 04:17 Best Practices

• 06:13 A time question

• 13:12 Four main type of customer company interactions

• 15:35 Empathy among machines?

• 17:12 How to prepare for the future

• 20:31 James' preferred example for a customer machine

• 22:08 The future of CX

• 23:05 Book Suggestion

• 23:55 James Contact Details

• 24:06 James' Golden Nugget

and much more on https://www.cxgoalkeeper.com/JamesDodkins2

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