Workday Illuminate, Salesforce slams Microsoft, Even More Agents, and Why Boeing Teaches Us A Lesson
Sep 20, 2024
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Discover the revolutionary AI platform, Workday Illuminate, enhancing operational efficiency in the workforce. Explore the rising influence of agentic AI, as top tech companies clash, particularly Salesforce's bold critique of Microsoft. Delve into the job disruption caused by these agents and how to brace for it. Additionally, learn valuable lessons from Boeing's recent strikes, highlighting the pitfalls of prioritizing growth over employee satisfaction and the wider implications for businesses.
Workday Illuminate's AI advancements allow comprehensive data analysis across domains, enhancing decision-making in areas like finance and HR.
The Boeing strike illustrates the dangers of prioritizing profit over employee satisfaction, highlighting the need for better HR advocacy in growth strategies.
Deep dives
Workday Illuminate and AI Enhancements
The introduction of Workday Illuminate marks a significant advancement in the company’s AI capabilities, transitioning from the previously named Workday AI. This AI infrastructure allows clients to access and analyze data across various domains, including finance, HR, and talent management. A notable example shared was an AI-driven analysis revealing that overtime expenses were negatively impacting profits; this insights enabled decision-making on potential managerial actions or team adjustments to address budget issues. The enhancements to the Workday Assistant, which now incorporates greater functionality similar to Microsoft’s Co-Pilot, further illustrate Workday's commitment to improving user interaction with its platforms.
The Rise of Agentic AI
There is a notable surge in the adoption of agentic AI across major software vendors, expanding beyond basic chat functionalities to create intelligent agents capable of performing operational tasks. Companies like Salesforce and Microsoft have introduced features that enable users to build and customize these agents for tasks such as sending emails or executing transactions. For example, Salesforce's new offering, Agentforce, provides tools for constructing these AI agents, although its pricing model has sparked debate regarding consumer acceptance. As enterprises continue to explore these technologies, the evolution of agentic AI is anticipated to reshape how companies manage operational processes and engage with customers.
Labor Relations and Corporate Growth Strategies at Boeing
The recent strike at Boeing highlights growing dissatisfaction among employees related to treatment and compensation, a reflection of the company's shift towards profit-driven growth and management challenges. Historically celebrated for its engineering prowess, Boeing's shift in focus has led to significant operational dilemmas and employee unrest, showcasing a disconnect between management decisions and workforce sentiments. This situation underscores the need for HR leaders to advocate for employee concerns, ensuring they are represented within corporate growth strategies. The emphasis on relentless growth often compromises employee satisfaction, which in turn can impact overall business performance and reputation in the long run.
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Transformations in AI Infrastructure and Workforce Dynamics
This podcast details what Workday’s new AI platform, Workday Illuminate, and also describes Workday’s momentum coming out of Rising. I also discuss why Salesforce slams Microsoft, the new tsunami of Agents, including Microsoft, Salesforce (who is charging $2 per conversation), SAP, Workday, UKG, ServiceNow, and others. I also discuss the near-term job disruption we’re seeing from Agents and what you should do to prepare.
Then I discuss the strikes at Boeing and why “growth at any cost” is such a dangerous business strategy, and how we may avoid this problem in our companies. Read Irresistible to learn more.