Evernest Property Management Show (Formerly 300 to 3,000)

Episode 136: Scaling Up: Insights from a Growing Property Manager

Nov 18, 2024

Tommy Perfect, a partner at Uplift Property Management in San Diego, shares his fascinating journey from managing a small portfolio to overseeing around a thousand homes. He discusses how an unexpected church connection launched his career. Key insights include navigating growth challenges in a competitive market through professionalism, emphasizing local expertise, and the transformation of operational roles. Tommy also highlights the critical role of leadership and a strong company culture in scaling a property management firm.

27:46

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Episode guests

Tommy Perfect

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Episode notes

Podcast summary created with Snipd AI

Quick takeaways

Tommy Perfect emphasizes the importance of adapting leadership roles and defining specialized positions as property management businesses scale.

Establishing a strong company culture aligned with clear values is essential for retaining talent and driving performance in property management.

Deep dives

Embracing Change in Property Management

The discussion highlights the evolution of property management roles as businesses grow, emphasizing the importance of adaptability. As companies expand, there is often a struggle to delegate responsibilities, with leaders feeling they can still handle day-to-day operations better than their teams. Recognizing the need for specialized roles becomes essential; for instance, transitioning from solely maintenance and accounting roles to a structured teams may facilitate scaling. This growth often involves breaking through various barriers at different stages, with each level requiring new strategies and frameworks to efficiently manage increased workloads.

Intro

3min

Journey into Property Management in San Diego

3min

From Bank Teller to Property Management Partner: A Journey of Growth

4min

Navigating Property Management Challenges

5min

Scaling Property Management Success

13min

Spencer Sutton and Matthew Whitaker host Tommy Perfect of Uplift Property Management on the Evernest Property Management Show. Tommy shares his journey from managing a small property management firm to scaling it significantly in San Diego. Key topics include:

Entry into Property Management: This started unexpectedly through a church connection and evolved into a partnership.
Growth Strategies: Discusses how Uplift manages growth in a challenging market by focusing on professionalism and local expertise.
Operational Evolution: Transition from handling all aspects of the business to leadership roles, emphasizing the importance of culture and vision.
Challenges at Different Scales: Insights on overcoming growth barriers at various unit thresholds.
Leadership and Culture: Scaling requires a strong leadership team and a culture aligned with business values.

We hope you enjoy this episode.

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Connect with Matt and Spencer at Evernest: Evernest.co

Visit the Podcast Website: Evernest.co/podcasts

Guest: Tommy Perfect of Uplift Property Management

Email the Show: podcast@evernest.co

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Production House: Flint Stone Media

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