"The one with the Minister of Happiness” - Faran Niaz E57

What's on your mind? Let CX Passport know...

🎤Imagine what #CX would look like if a country had a Minister of Happiness? Hear about that happening in the UAE in “The one with the Minister of Happiness” with Faran Niaz in CX Passport episode 57🎧

😲Imagine the leader of the country live tweeting their post office experience...and forcing CX change!

📈Taking a bank from the bottom to the top of CX

👂Talk with...and LISTEN TO...your front line! (without the supervisors)

🔧Operational back end must be in sync with front end CX promises

🎉Global Employee Experience differences matter - That San Antonio celebration may not play as well in Eastern Europe

🧳Traveling to the Shire

📸Faran's photography exhibited around the world!

Hosted by Rick Denton, CX Passport guides you through a conversation on customer experience and travel.

Episode resources:

Faran Niaz: www.linkedin.com/in/farann/