Becker’s Healthcare Podcast Mark Makhinson PharmD, Senior Director of Outpatient Pharmacy at Mount Sinai Health System
Dec 21, 2025
Mark Makhinson, PharmD, is the Senior Director of Outpatient and Specialty Pharmacy at Mount Sinai Health System, where he leads innovative pharmacy operations. In this conversation, he shares insights on how digital innovation and AI-driven workflows are transforming specialty pharmacy. Topics include the transition to patient-focused digital platforms, AI enhancing prior authorization efficiency, and integrating tools like MyChart for better patient engagement. Makhinson also discusses the importance of governance and accessing financial navigation for patients.
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Integrated Care Improves Outcomes
- Keeping patients' care within the health system improves outcomes and enables system-level initiatives like reducing length of stay.
- Mount Sinai integrates outpatient specialty services across clinics to centralize care and drive adherence and readmission reductions.
Build A Digital-First Patient Platform
- Move to a digital-first patient experience with a front-end platform for refills, checkout, and delivery scheduling.
- Integrate clinical information so patients can access discharge summaries and medication guidance in one place.
Automate Repetitive Workflows
- Automate repetitive backend workflows so pharmacists and technicians work at the top of their license.
- Repurpose staff to provide higher-value patient-facing clinical support instead of manual tasks.